change management

One of the most important elements of project management, especially in Pakistan is to manage change and expectations. Expectations is something which I feel is up to the PM on how he or she does it considering the overall organizational culture, but change management is something which can be learned a lot from existing theories. Propably on of the best books I have read on it is Kotters: Leading Change. Its a materpiece in my opinon and a must read for all proffesioanls, especialy those who are into intense IT projects which will dramaticaly change the working culture and exising processes.